Mahindra Holidays & Resorts India Ltd. Is a part of the USD 4.5 billion Mahindra Group, one of India’s leading Industrial Houses. The Group has interests in various sectors such as Automotive, Auto Components, Farm Equipment, Trade & Financial Services, Infrastructure and Information Technology. Mahindra & Mahindra has a successful track record as the Market Leader in each Sector.

Mahindra Holidays & Resorts India Ltd., (MHRIL) a part of the Infrastructure Sector of the Mahindra Group, brings to the industry values such as Reliability, Trust and Customer Satisfaction. Started in 1996, the company’s flagship brand ‘Club Mahindra Holidays’, today has a fast growing customer base of over 60,000 members and 15 beautiful Resorts at some of the most exotic spots in India and abroad.

The Company's Mission is to enrich and enliven people’s lives by making family holidays a part of their lifestyle.

The Company’s Vision is to become a dominant player in the Lifetime Holiday business in Asia and eventually the world.

Over the last decade, MHRIL have established themselves as market leaders in the family holidays business. The company have followed a two pronged strategy – rapidly increasing its bouquet of resorts to provide more variety in holidaying options and enhancing its service levels to its members to provide delight at every point of interaction.

All MHRIL resorts are totally geared to cater to a variety of holiday needs and experiences in all areas of operation, from housekeeping to food & beverage to holiday activities. Creating and managing the holiday experience is a core strength.

MHRIL has made significant investments in ‘state of the art’ IT systems to streamline their operations and processes towards smooth, quick and efficient management of its substantial member base. The implementation of a CRM system has been a powerful tool to track important member information and preferences, thus providing the ability to greatly enhance the total holiday experience.

A Club Mahindra membership gets you access to over 4000 resorts across over 90 countries. Holidaying abroad is made extremely economical – a simple nominal exchange fee paid for in Indian rupees gets you holiday accommodation for the entire family.

RCI Gold Crown Award recognizes resorts that have surpassed standards of excellence in Resort Quality and Hospitality. This evaluation is based on the RCI member comment card ratings and an independent assessment of resort facilities, amenities and service. Only 10% of RCI affiliated resorts worldwide achieve this distinction. Club Mahindra resorts at Munnar, Goa and Binsar have consistently achieved this award ever since their initiation. Coorg achieved the Gold Crown award in its very first year of operation, 2005.

Club Mahindra has established a nationwide reach by setting up a network of offices. It has 9 offices spread across the country with a team of over 200 marketing and support executives who are specifically trained on service standards that Club Mahindra is benchmarking in the industry.

The accessibility to consumers has been increased significantly by Club Mahindra opening up new channels in the form of Direct Sales Associates spread right across the country.

Club Mahindra endeavors to make holidays enjoyable. The company trains latent talent across resort to form a team of ‘Champs’, who work on creating a 'comeback value' based on 'experiences.' Activities are designed specifically to cater to all ages. The ability to anticipate customer needs and delivering them has been a major strength of the company. The range of activities span adventure sports, watersports, camping, treks, indoor family games and hobby programs for children and adults. Apart from those above, specific recreational facilities that include a fully equipped gymnasium, swimming pool, and ayurvedic center form part of Club Mahindra’s resorts.

The service in all the resorts is professional and highly personalized. From choice of food (a variety of restaurants are available for guests to choose from), Holiday activities (all seasons and all ages) and personal touch in dealing with guests (eg. recognize names and to understand and serve specific requirements), Club Mahindra benchmarks expectations and redefines entitlements.]

As a measure of providing quality customer service, Club Mahindra has established systems which enable professionalism, efficiency and quality at all times.

Timeshareware A Sales & Marketing, Reservations & Resort Operations software specially sourced from PCC Inc, Utah, USA

HEP (Holiday Experience Profiling)
A touch screen solution implemented at resorts to record online feedback from members / customers while still on holiday. This helps ensure consistent standards of service.